After I lately visited China, for the primary time because the pandemic, I traveled to Shenzhen in a bid to unlock my 15-year previous Tencent social media account.
I’ve tons of private stuff—diary entries, chat logs, emails—locked away in Tencent’s immediate messaging platform QQ. My account was all of the sudden suspended in November 2021, months after I used it to report on a narrative about QQ’s censorship of LGBTQ content material, and to attach with sources for different tales. However it wasn’t clear whether or not that exercise resulted within the suspension.
I’d principally given up on ever accessing it once more, till I realized about Tencent’s weirdly secretive customer support middle in Shenzhen. It’s a final resort for determined customers keen to make the journey to fulfill with a consultant to make their case. Learn the total story to seek out out what it’s like inside.
Zeyi’s story is from China Report, his weekly e-newsletter providing you with the within monitor on all issues taking place in China. Join to obtain it in your inbox each Tuesday.
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