On Wednesday, Asus router customers all over the world took to the Web to report that their units all of a sudden froze up for no obvious motive after which, upon rebooting repeatedly, stopped working each jiffy as machine reminiscence grew to become exhausted.
Two days later, the Taiwan-based {hardware} maker has lastly answered the requires assist. The mass outage, the corporate stated, was the results of “an error within the configuration of our server settings file.” After fixing the glitch, most customers wanted to solely reboot their units. Within the occasion that didn’t repair the issue, the corporate’s assist staff suggested customers to save lots of their present configuration settings and carry out a manufacturing facility reset. The corporate additionally apologized.
It was a irritating two days for a lot of customers as they tried to troubleshoot the outage. Asus’ silence throughout that point solely added to the frustration.
“This can be a bunch of BS. Why does not Asus put out some type of assertion explaining what is going on on?” one consumer complained.
Asus nonetheless hasn’t supplied particulars in regards to the configuration error. Numerous customers have supplied explanations on-line that look like right.
“On the sixteenth, Asus pushed a corrupted definition file for ASD, a built-in safety daemon current in a variety of their routers,” one individual wrote. “As routers robotically up to date and fetched the corrupted definition file, they began working out of filesystem house and reminiscence and crashing.”
The reason answered the query of what was the reason for routers to crash, but it surely raised a brand new one: Why had been routers affected even once they had been configured to not robotically replace and no guide replace had been carried out? Asus has but to deal with this, however the doubtless reply is that the definitions file for ASD, which resides in reminiscence and scans units for safety threats, will get up to date whether or not or not automated updates are enabled.
The lengthy and in need of issues is that the 48-hour thriller surrounding the malfunctioning Asus routers has now been solved and a repair is in place. We now return you to your usually scheduled Web utilization.
